Shipping policy

Domestic delivery (Ukraine)

Orders within Ukraine are delivered by Nova Poshta to a branch, parcel locker or courier address of your choice. Domestic delivery is free of charge.

Orders typically arrive within 1–3 days after shipping.

International delivery

International orders are shipped by Nova Poshta, Ukrposhta or Meest Express, depending on the destination country.

Delivery usually takes 5 to 15 business days after shipping, depending on the country and the carrier.

Order processing

Orders are processed and shipped within 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

International shipping costs

International delivery is paid by the customer at checkout. Prices are set in Ukrainian hryvnia (UAH). The amounts in other currencies are approximate and may vary depending on exchange rates.

Zone 1: 900 UAH (≈ $20 / €18)
Czechia, Germany, Hungary, Lithuania, Moldova, Poland, Romania, Slovakia

Zone 2: 1,350 UAH (≈ $30 / €27)
Austria, Estonia, France, Italy, Latvia, Netherlands, Spain, United Kingdom

Zone 3: 2,300 UAH (≈ $51 / €45)
Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Cambodia, Cameroon, Canada, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Denmark, Djibouti, Dominica, Ecuador, Egypt, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Haiti, Hong Kong SAR, Iceland, India, Indonesia, Iraq, Ireland, Israel, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Libya, Liechtenstein, Luxembourg, Macao SAR, Madagascar, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Peru, Philippines, Pitcairn Islands, Portugal, Qatar, Réunion, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovenia, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates, United States, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe

If your country is not listed, please contact us at hello@cix.ua before placing an order.

We do not deliver to Belarus or the Russian Federation, for obvious reasons.

Customs duties and taxes

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means that the shipping cost does not include import duties, taxes or customs fees. Any such charges are set by the destination country, are the customer’s responsibility, and may need to be paid to the carrier or customs office before the package is released.

We recommend checking your country’s customs regulations before placing an order.

Order tracking

Once your order has shipped, you will receive an email with a tracking number. Enter this number on the carrier’s website to follow your package:

Tracking information may take up to 24 hours to appear after you receive the email.

Delivery address

Please make sure your delivery address and phone number are correct and complete when placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. If you notice a mistake, contact us as soon as possible, before the order has shipped.

Delays

Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier workload, public holidays or circumstances beyond our control, including the current situation in Ukraine. If your package has not arrived within the expected time, please contact us and we will help you find out what happened.